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Back in 2004 Hy-Lite did a profile story on remodeler David Tyson in Charlotte, North Carolina. We chose to profile Tyson then because he referred to Hy-Lite acrylic block windows as his "ace in the hole" when it came to making customers happy.
We recently caught up with Tyson and he's still using Hy-Lite windows whenever possible and recommending them to his customers.
"I pick timeless products for my clients that will last," says Tyson, with David Tyson & Associates, Inc. "These windows offer privacy and beauty for my customers and they're far easier and faster for me to install than bulky glass block windows. The Hy-Lite windows help save headaches and costs on the jobsite.
"Another key factor in my faith in Hy-Lite is that I've never had a callback on their products. That helps my reputation and makes my customers very satisfied."
Now that the economic downturn has reversed, Tyson's business is steady these days. Starting in 2011 he and his son began seeing business pick up. In recent years they've focused on bathroom renovations along with some large home remodeling and addition projects.
"In the past decade homeowners have become a great deal more informed and educated on the variety of building products in the marketplace," says Tyson. "They have the resources to investigate options before they every meet with me.
"That's fine, but when someone asks for heavy glass block windows I'm always quick to point out that Hy-Lite acrylic block windows are lighter in weight, are available as operable units in addition to fixed units, and that they have proven themselves to me for many years. Fortunately many folks listen to my recommendation and they're always happy in the long run!"